Lee became our “HVAC guy” a few months ago. He has been able to troubleshoot, diagnose, and repair our two, rooftop HVAC units a couple of times during these past months. Trust me, that has been no small feat because our rooftop units are quite old…the oldest installed in about 1977. Its’ condenser fan unit failed just before I left for a week’s cruise to Alaska, and the outdoor temperatures in Bountiful were still in the mid to high 90’s. He told me the part might not be available because of the age of the HVAC unit, but he would try to find a replacement. Miracle of miracles, he DID find a replacement part and so far, it is functioning well. When I left on my trip I had two options:
1. Find a replacement part and pay for installation.
2. Deep six the ancient 5 ton HVAC unit and replace it at a cost of at least $7,000.00.
Since I lease this space, I would have been on the hook for replacement costs. My lease ends in early 2012, and I have purchased property to build my own building. I did not want to buy a new unit for $7,000.00 or more, and then turn it over to the building’s landlord. Guess which option I was hoping for? Lee made it happen and I am grateful. Lee is the best, because he tries to take care of his customers. I am sure that is not just HIS philosophy, but that it is your company’s philosophy. I admire it and appreciate it.